Does the unit come in one piece or in panels? All units come in panels. The great thing about our Stand Alone Steam Showers is that they are pre-assembled with pre-drilled holes. You can move any of the units through a standard 32" doorway for easy access into remodeled homes, basements, and other unique situations.
What can I use to clean the shower and tub? Non-Abrasive cleaners will work great on this surface. There are no special ways to treat this type of acrylic surface. Continue to clean the unit just as you would your normal fiberglass or acrylic shower. Spray a non-abrasive cleaner onto the surface and wipe down or wash away weekly.
I would like to place on the second floor, will there be a weight problem? The unit is about 500 lbs.+water and your weight, and that is definitely a case by case type question. Please consult your contractor based off of these weights we have provided.
Will I receive a tracking number for the status of my order? After purchasing your steam shower, you will receive a confirmation of purchase in your email. You will then receive a phone call just as the shipment is leaving our warehouse to ensure the model number of the unit is exactly what you ordered. You will then receive an email with the tracking number and delivering carriers website for easy tracking of your shipment right to your door.
How soon will my shipment be sent after purchase? Online orders placed prior to Noon on any weekday will be sent the same day. Online orders place after noon on any weekday will be shipped the following weekday. Online orders placed on the weekend will be shipped firts thing Monday.
What's the costs for shipping to Canada, Alaska, and Hawaii Canadian shipments are normally Free Shipping. In the case that our shipping company will not deliver to you directly, we may have to charge an extra fee to cover the trucking costs. The duties and taxes are the customer's responsibility. Alaska and Hawaii shipments are case by case, so please contact us for a quote.
How is the warranty handled, and what will I have to do to get parts in the future? We stock all the parts for the steam showers. If a part is defective, you will need to return the part to us, and then we will repair it or send out a new replacement. The process is fast and efficient.
Where is the HOT/COLD Connection located? The connection is located behind the shower hot/cold controls which differs per unit. Normally the hot/cold is about 30" from the the floor on the back of the unit. Flex hoses are included for easy hook ups no matter where your current hot/cold is located. Refer to the listing page of each steam shower for the exact location which can be seen in the diagrams towards the bottom of the page.
Where is the steam generator located? The steam generator is located underneath the tub and on certain units, it is placed on the back of the unit. All generators are mounted to the frame or screwed to the back of the unit so that they do not take up an room beyond the dimensions of the shower. All of the steam showers will sit flush against the wall.
Do I need an access panel? The steam showers are designed to be free standing units so that in case of an issue behind the unit, you can easily slide the unit away from the wall for access. The plumbing and the electrical connections are flexible so that you can easily make this happen. If at all possible, an access panel is a terrific option in case of any future issues.