Return Policy
SteamShowers4Less.com will accept returns on products within 30 days of delivery. All returned items will be refunded in full as long as the products are returned in original new condition. The customer will be responsible for return shipping charges.

• Detailed Return Policy

Return Policy

SteamShowers4Less.com will accept returns on products within 30 days of delivery. All returned items will be refunded in full as long as the products are returned in original new condition and unopened. The customer will be responsible for return shipping charges. SteamShowers4Less reserves the right to charge additional service fees if the shipment is returned in any other form than the original shipment.

If the customer decides to the cancel the order, and the product has already left our facility, the customer is always responsible for return shipping charges to our warehouse in Fort Wayne, IN.

In the event that a customer decides to return the product once it has been opened within 30 days, they may do so, and they are responsible for repacking the unit and preparing it for return shipment. The customer must be present for the freight driver to pick up the unit at the time scheduled by SteamShowers4Less. The unit may be returned to us, and would be then subject to inspection. If the product is shown to be opened, and tampered with, it will be subject to a restocking fee of up to 25% of the original list price of the unit. The return shipping is once again, the customers responsibility and will be deducted from the original payment.

Products that are being returned due to internal damage will be subject to the same 25% restocking fee. The product must be inspected at the time of delivery for external damage. If there is no damage notes on the delivery receipt, then all damage claims for external damage are void once the receipt is signed. If the product is then internally inspected, and damage is found, such as broken glass or cracks, it must be reported to the SteamShowers4Less, and to the shipping company within 3 days of the original delivery date. Otherwise, damaged parts will not be replaced without cost. If damaged parts are found internally and reported within 3 days of delivery, SteamShowers4Less will replace the parts at no cost to the customer. Depending on the part and availability of the part, the shipping time to get the replacement could be up to 8 weeks. If the customer were to then choose to return the product because they do not want to wait for the parts, they would be responsible to repack the unit, and they would be responsible for the return shipping fees. There would be no restocking fee accessed if the damage was found within the 3 days, and was reported within the 3 days to the trucking company and SteamShowers4Less.

SteamShowers4Less does not provide shipping materials for return shipment. SteamShowers4Less does not accept returns on units that have been installed, assembled, or built, SteamShowers4Less does not accept returns. If a customer returns a product that shows any misuse, abuse, installation, assembly, or similar, SteamShowers4Less has the right to refuse the return and refuse the refund.

Returns are not accepted after 30 days. The 30 days starts from the delivery date of the product.

Payment Policy
Credit card payments are charged at the time of purchase regardless of the delivery date. eChecks are accepted, and are ran at the time of purchase. If you choose to pay by check, products will not be shipped until the check has cleared.

• Detailed Warranty Policy

Warranty Policy

SteamShowers4Less offers different lengths of warranties based on the brand of the product. Check the product listing pages for the warranty length. Each warranty still has the same policy associated with it. The warranties are for parts only, no labor. In no situation will SteamShowers4Less offer labor to be included with the warranty.

If a part is no functioning correctly, it is the customers responsibility to include photos of the defective part along with shipping the part back to SteamShowers4Less. SteamShowers4Less reserves the right to repair or replace your defective part. SteamShowers4Less also reserves the right hold that original part for testing, and repair the part at our facility.

SteamShowers4Less will return the part or send a new part at no cost to the customer unless the part was not defective or the customer is requesting more than was originally sent back to us. Within the first 12 months of your warranty period, most parts are covered by the warranty policy.

The only parts that are not covered by the warranty policy are the acrylic portions, and the glass. All the electrical components, plumbing components, and fixtures are covered by the warranty policy. Glass panels that become broken for any reason are not part of the warranty policy. SteamShowers4Less will provide the new glass panel and prepare it for shipping, and it's the customer's responsibility to pay for the new glass panel and shipping cost.

Digital photos are to be sent to SteamShowers4Less whenever a part becomes inoperable so that we can determine the next action step. In order for your warranty claim to be accepted, you must have proof that the unit was installed by a licensed plumber and electrician.

After the 12 month period, the warranty policy remains the same for the duration of your warranty, but the cost of the parts become prorated with the year of the warranty. For example, if in the 4th year of your warranty period, you need a new steam valve, and the cost of the valve is $50, you will be responsible for 60% of the cost of the new valve. The 2nd year is 20%, third year is 40%, 4th year is 60%, 6th year is 75%, 7th year is 85%. The percentage is of the part and the shipping cost combined. SteamShowers4Less keeps most parts in stock, but in some cases we will have to order the new parts from the manufacturer which can take up to 8 weeks for delivery. On most small parts, SteamShowers4Less can have the parts within 1-2 weeks. The warranty policy can become void if the unit is not installed by a professional, the unit is installed improperly, or if the product is modified in anyway.